Starr’s New Online Portal Launching September 1 

Dear Valued Client, 

We hope this message finds you well. 

At Starr Computer Solutions, Inc., we are always looking for ways to improve your client experience through technology. We are pleased to announce that on September 1^st we will be launching a new invoice & payment portal solution that offers you more flexibility, convenience, and security. 

The new online portal is a safe and secure method for paying your invoices, while leveraging industry best practices to ensure a PCI-compliant experience. 

Through the new payment portal you will have the ability to: 

• Pay your invoices via ACH 

• Pay your invoices via Credit Card(a surcharge will apply) 

• View and print PDFs of historical invoices and payment history 

• Add access for multiple users 

• Set up Autopay for your monthly recurring invoices 

• Finance large expenditures  

• We are excited to announce that you will now have the ability to finance invoices over $10,000 that you want extra time to pay, all through the portal. It’s a simple process that doesn’t require a lengthy application or a personal credit check. 

Your account will be automatically created for you. Please log in using your email and add a payment method to set up auto pay. 

We’re excited to improve your client experience and make it easier to pay your invoices. Please let us know if you have any questions. 

Thank you, 

Jennifer M. Vierthaler 

Starr Computer Solutions, Inc. 

Frequently Asked Questions 

• Will my invoice & payment history be transferred? 

Yes. Historical data from 2024 & 2025, such as invoices and receipts, will be accessible through the new portal after launch. 

• Will my existing payment methods transfer over to the new portal? 

No, you will need to input your preferred payment method into the portal once you receive an invoice notification. 

• Why are you charging me to use a credit card? 

Rising costs for processing credit card payments have made this change necessary.  

• Will you charge me to use a debit card? 

There is no surcharge to use a debit card. 

• Is there a charge to make a payment via ACH? 

No, there is no charge to make payments using ACH. 

• Will I be able to add additional users to the portal? 

Yes, you will be able to give additional users access to invoices without having to contact our team. 

• I didn’t receive a password for the new portal. What do I do now? 

You will no longer need a password to access the online portal. You will receive an email with a One-Time Validation Code each time you log in.  

• When will we have to move to the new portal? 

August 31^st will be the last day you will have access to the old portal. All history,  new invoices, and payments should be routed through the new portal beginning September 1^st. 

• What if I have trouble accessing the new portal? 

Our team will be ready to help you with any technical issues or questions. We are dedicated to ensuring everyone can access and benefit from the new system. Please email us & we will set up a time to go over any questions.